GENERAL CONDITIONS OF SALE
ACCOMMODATION • DINING • GIFT VOUCHERS
Last updated: 15/09/2026
GENERAL CONDITIONS OF SALE
These General Terms and Conditions of Sale define the terms applicable to the accommodation, dining and gift voucher services offered by Beau-Rivage Geneva. Any reservation or order implies acceptance of the terms applicable to the service selected, as brought to the Customer’s attention at the time of booking or purchase.
These General Terms and Conditions of Sale govern all reservations and services offered by Beau-Rivage Geneva and shall remain applicable for as long as those services are available.
Beau-Rivage Geneva reserves the right to amend, supplement or update these General Terms and Conditions of Sale at any time. Any new version published on the website shall enter into force as soon as it is posted online. The terms applicable to a reservation are those in force on the date on which it is confirmed.
Any person making a reservation on the Hotel’s website declares that he or she is at least eighteen (18) years of age and has the legal capacity required to enter into a contract in accordance with applicable law.
The Customer guarantees the accuracy of the information provided during the booking and payment process. Beau-Rivage Geneva reserves the right to cancel any reservation in the event of inaccurate information, refused, incomplete or irregular payment, or any fraudulent or suspicious behaviour. Such cancellation may be made at the Customer’s expense, without prejudice to any other action the Hotel may take to protect its rights and interests.
I | ACCOMMODATION
1. Reservations and Confirmations
1. The Customer may make an individual reservation for personal use for a maximum of five (5) rooms per reservation.
2. For a reservation of six (6) rooms or more, and for any reservation relating to business groups, meetings, seminars or similar events, a commercial proposal and the corresponding contract shall be prepared, with specific cancellation, payment and guarantee terms.
3. All reservations are subject to availability and shall only be considered final upon receipt of written confirmation issued by Beau-Rivage Geneva. A valid credit card, deposit or prepayment shall be required depending on the rate, offer or number of rooms booked.
4. Rates are stated in Swiss francs (CHF). Unless otherwise indicated, they include the applicable VAT.
5. Prices relating to the reservation of services are displayed on the website and confirmed at the time of booking.
6. Prices take into account the VAT applicable on the date of the order. Any change in the applicable VAT rate shall automatically be reflected in the prices stated on the invoice date.
7. The prices indicated are per room, for the stated number of person(s), per night and for the selected date.
8. Likewise, any amendment to, or introduction of, new statutory or regulatory taxes imposed by the competent authorities shall automatically be reflected in the prices stated on the invoice date.
9. Foreign currency conversions are provided for information purposes only and are non-contractual. Only the currency confirmed at the time of booking is guaranteed. If that currency differs from the currency used by the Hotel, any exchange fees shall be borne by the Customer.
10. Where a rate provides for payment at the Hotel upon arrival or departure and the Customer’s currency differs from the Hotel’s currency, the amount charged by the Hotel may differ from the amount communicated at the time of booking due to possible exchange-rate fluctuations between the booking date and the dates of the stay at the Hotel.
11. If the Hotel charges the Customer in a currency other than the currency confirmed in the reservation, any exchange fees shall be borne by the Customer.
12. The Geneva Cantonal tourist tax and any services not expressly included shall be charged in addition, in accordance with the provisions in force and the booking confirmation.
2. Room Availability
Rooms are available from 3:00 p.m. on the day of arrival and must be vacated no later than 12:00 noon on the day of departure.
Early arrivals and late departures are subject to availability and may incur additional charges. To guarantee occupancy before the official check-in time, it may be necessary to reserve the previous night.
3. Guarantee, Payment and Pre-authorisation
1. Reservation Guarantee
All reservations must be guaranteed by a valid credit card. Payment information is transmitted via a secure platform using encryption protocols that comply with current standards. The credit card used to guarantee or prepay the stay shall be requested upon arrival, together with proof of identity, as part of verification and fraud-prevention procedures.
2. Payment Terms
Payment for services must be made directly to the Hotel during the stay. However, certain rates or special offers may require full or partial payment at the time of booking. Upon the Customer’s arrival, the Hotel shall request a bank authorisation or security deposit intended to cover expenses incurred on site, including accommodation if not prepaid, together with an estimated amount for incidental expenses. For extended stays, interim payments may be requested at regular intervals, in particular on a weekly basis.
3. Services Included in the Prepayment
Where prepayment is required, the amount charged may include all or part of the following: the price of the accommodation, applicable taxes and contributions, breakfast or any other selected dining service, and any additional services selected at the time of booking.
4. Rates Subject to Prepayment
For offers requiring advance payment, the corresponding amount shall be charged as soon as the reservation is confirmed. This sum constitutes a deposit paid in respect of the reserved stay and is subject to the cancellation and refund conditions applicable to the rate concerned.
4. No-show and Early Departure
If the Customer fails to arrive on the scheduled arrival date without having cancelled in advance in accordance with the conditions applicable to the booked rate, the Hotel reserves the right to charge, as liquidated damages, an amount corresponding to the first night of the stay to the credit card provided at the time of booking. Unless otherwise stated in the rate conditions, the remaining nights shall be cancelled automatically without additional charge. By confirming the reservation, the Customer expressly authorises this charge.
In the event of early departure, the full booked stay shall be charged.
5. Cancellation Policy
1. In the event of cancellation less than 24 hours before the scheduled arrival date or in the event of a no-show, one night shall be charged, subject to any more restrictive specific rate conditions accepted at the time of booking. In the case of a prepaid rate, the full stay shall be charged.
2. In accordance with the statutory provisions applicable to accommodation services, reservations for rooms or hotel services are not subject to any right of withdrawal once confirmed.
3. The terms governing amendments, cancellations or refunds depend on the rate selected at the time of booking and are specified when the reservation is confirmed.
4. Where a rate provides for full or partial prepayment, the reservation is firm and final. Unless expressly stated otherwise, no amendment, cancellation or refund of sums paid shall be granted.5. Where permitted by the applicable rate conditions, any request for amendment or cancellation must be addressed directly to the Hotel. The relevant contact details are shown on the booking confirmation sent to the Customer.
6. In the event of departure before the scheduled end date of the stay, the full reservation amount shall remain payable. For prepaid reservations, no refund or credit shall be granted in respect of unused nights.
7. Each reservation is made in the name of the Customer indicated at the time of booking. It is strictly personal and may not be transferred or assigned to another person without the Hotel’s prior written consent.
6. Occupancy, Conduct and Damage
Upon arrival, the Customer must present valid official identification for all persons staying at the Hotel. In accordance with the legal and regulatory requirements applicable in Switzerland and the Canton of Geneva, the Hotel is required to register certain information relating to its guests. Such data are collected and processed in accordance with personal data protection requirements.
Only registered persons are authorised to occupy the room. The Customer undertakes to respect the premises, the peace and quiet of other guests and the Hotel’s safety instructions. Any damage or expense attributable to the Customer may be charged to the Customer, subject to applicable statutory provisions.
The Hotel reserves the right to refuse access to, or immediately terminate the stay of, any person whose conduct is contrary to public order, accepted standards of decency, personal safety or the proper operation of the establishment, without refund for any unused services.
7. Children and Extra Beds
The conditions applicable to children, baby cots and extra beds depend on the category booked and are confirmed at the time of booking. Extra beds are subject to an additional nightly charge.
Baby cots are available free of charge with prior reservation.
Extra beds are available with prior reservation and are subject to a supplement. Breakfast for any person over 12 years of age is subject to an additional charge.
8. Pets
Pets are accepted subject to the Hotel’s prior approval and incur additional charges. The owner remains responsible for the animal throughout the stay.
9. Non-smoking Hotel
All rooms, suites and indoor areas are strictly non-smoking. In the event of non-compliance with this prohibition, the Hotel reserves the right to charge the Customer for any necessary cleaning and restoration costs.
10. Relocation
If, due to exceptional circumstances or circumstances beyond its control, the Hotel is unable to honour a confirmed reservation, it reserves the right to arrange accommodation for the Customer in an establishment of comparable standard and category. The Customer shall be informed of this alternative arrangement in advance. The Hotel shall cover any resulting rate difference, transport between the two establishments and the cost of one telephone call.
II | DINING
Reservations, Dining Experiences and Events
1. Reservations
Reservations may be made online, by telephone, by email or directly with our teams. For certain dates, experiences or group sizes, a credit card guarantee, deposit or prepayment may be required. The reservation becomes final in accordance with the terms stated in the confirmation.
2. Cancellation and No-show
The applicable cancellation conditions are communicated at the time of booking. Where a guarantee has been requested, a late cancellation, a reduction in the number of guests or a no-show may result in charges, within the limits and in accordance with the conditions stated in the confirmation.
3. Allergies and Dietary Restrictions
The Customer is requested to disclose any allergy or dietary restriction at the time of booking and to remind the on-site team upon arrival. Our teams take reasonable precautions but cannot guarantee the complete absence of traces of allergens in preparation or service areas.
4. Menus, Availability and Prices
Menus, products and prices may change according to the seasons, supplies and experiences offered. The information confirmed at the time of booking or ordering shall apply to the service concerned.
5. Groups and Private Events
Group meals, exclusive use of venues, banquets, weddings and other events are subject to a specific proposal or contract setting out, in particular, the services, deposits, confirmation deadlines, guarantees and cancellation conditions.
III | GIFT VOUCHERS
Purchase, Validity and Conditions of Use
1. Order and Confirmation
An order for a gift voucher becomes final once payment has been accepted and a confirmation has been sent. The numbered gift voucher states the service or value purchased, its issue date and its expiry date. The voucher number must be provided at the time of booking and the voucher must be presented on site.
2. Validity and Reservation
The gift voucher is valid until the date stated on the document. Its use is subject to prior reservation and availability. An extension is not guaranteed and, where accepted, may be subject to the conditions communicated by the establishment.
3. Use
The gift voucher must be presented when used. It may be used for the service or value stated and may not be exchanged for cash, unless otherwise required by mandatory law. If the selected service has a higher value, the difference shall be payable by the beneficiary.
4. Balance, Partial Use and Combination
The terms governing partial use, retention of a balance or combination with another offer depend on the conditions stated on the gift voucher or communicated at the time of purchase. Unless otherwise indicated, no cash refund shall be made.
5. Loss, Theft and Fraudulent Use
The beneficiary is responsible for safeguarding the gift voucher and its references. Subject to applicable legal obligations, Beau-Rivage Geneva may not be held liable in the event of loss, theft, destruction or use by a third party.
6. Cancellation of a Service Booked with a Gift Voucher
Any service booked using a gift voucher remains subject to the cancellation and amendment conditions applicable to the service concerned. In the event of late cancellation or a no-show, the voucher may be deemed used, in accordance with the conditions communicated at the time of booking.
IV | GENERAL PROVISIONS
Common Framework Applicable to the Services
1. Liability
The liability of Beau-Rivage Geneva is governed by applicable Swiss law. Nothing in these terms is intended to exclude or limit any liability that cannot be excluded or limited under mandatory law.
2. Valuables
Customers are invited to use the safes provided in their rooms or to contact Reception regarding the deposit of valuables. Since this facility is available, the Hotel disclaims all liability in the event of theft. The statutory rules applicable to hotelkeeper liability remain reserved.
3. Force Majeure
Neither party shall be held liable for a failure to perform its contractual obligations where an event beyond its control, which is unforeseeable, unavoidable and cannot reasonably be prevented or overcome, prevents the total or partial performance of those obligations.
Force majeure events include, in particular, events recognised as such under Swiss law and applicable case law, including natural disasters, pandemics, armed conflicts, acts of terrorism, general strikes, decisions by public authorities or any other exceptional event beyond the parties’ reasonable control.
The occurrence of a force majeure event suspends the affected obligations for the duration of the relevant event. Each party shall bear its own costs, losses or expenses arising from the situation, and neither party may claim compensation from the other on that basis.
4. Data Protection
Personal data are processed in accordance with applicable Swiss legislation and Beau-Rivage Geneva’s Privacy Policy. They are used, in particular, to manage reservations, payments, requests and customer relations, and to comply with the establishment’s legal obligations. For further information concerning the processing of your personal data, please refer to our Privacy Policy.
5. Amendments to These Terms
Beau-Rivage Geneva may amend these General Terms and Conditions of Sale. The applicable version is the version brought to the Customer’s attention at the time of booking or purchase, unless otherwise provided by law.
6. Governing Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Swiss law. Subject to any mandatory places of jurisdiction provided by law, all disputes shall fall within the jurisdiction of the competent courts of the Canton of Geneva.
7. Late Payment
The invoiced amount is payable on the calendar date stated on the invoice. The default interest rate is 9%.
The contracting party reserves the right to refuse an order until all outstanding claims have been settled. Debt collection is carried out by CreditReform Romandie GNT SA following an unsuccessful second reminder. The costs incurred for this purpose are recoverable and depend on the amount of the claim. Once the claim has been taken over by CreditReform Romandie GNT SA, the fees are CHF 60 for a claim amount (CA) of up to CHF 50; CHF 100 for a CA of up to CHF 150; CHF 125 for a CA of up to CHF 300; CHF 190 for a CA of up to CHF 500; CHF 260 for a CA of up to CHF 1,000; CHF 350 for a CA of up to CHF 2,000; CHF 530 for a CA of up to CHF 4,000; CHF 900 for a CA of up to CHF 8,000; CHF 1,330 for a CA of up to CHF 16,000; CHF 2,000 for a CA of up to CHF 32,000; CHF 2,600 for a CA of up to CHF 50,000; and, for a CA exceeding CHF 50,000, 5.5% of the claim.
8. Contact
BEAU-RIVAGE GENEVA
13, quai du Mont-Blanc, 1201 Geneva, Switzerland
Telephone: +41 (0)22 716 66 66
Website: www.beau-rivage.ch